Functional Assessor

Serco Greater Bristol Area, United Kingdom

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Serco Greater Bristol Area, United Kingdom

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Join to apply for the Functional Assessor role at Serco

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

Fancy doing something different with your clinical skills? We are looking for Nurses, Occupational Therapists, Physiotherapists, Paramedics or Pharmacists to join Serco as a Functional Assessor and help deliver a vital service that supports millions of people with health conditions and disabilities.

What is a Functional Assessor?

A Functional Assessor is either a qualified Nurse, Paramedic, Occupational Therapist, Physiotherapist or Pharmacist who conducts unbiased, comprehensive health assessments for the Health Assessment Advisory Service (HAAS) which arranges and conducts assessments for the Department for Work and Pensions (DWP).

What is HAAS?

HAAS is a new service that will bring together existing assessment services for people with disabilities and health conditions under a single provider in each region of the UK. This will make accessing assessments for benefits simpler for the people who need it.

Our team will be providing assessments for Personal Independence Payment (PIP) claimants or Work Capability Assessments (WCAs) for individuals claiming Universal Credit (UC) or Employment and Support Allowance (ESA).

What will I be doing?

As a Functional Assessor, you’ll speak with claimants in a non-clinical environment, either on the phone, face-to-face or online, to carry out functional health assessments to help DWP understand how their disability or condition affects their day-to-day life. With empathy and compassion, you’ll use your active listening and note-taking skills to produce accurate reports.

You’ll help claimants get fair outcomes, by carrying out functional assessments, consulting with treating healthcare professionals and others who are involved in providing care for the individuals you’re assessing, and ensuring final reports are accurate and produced to a high standard. These will be used by DWP decision makers to determine the outcome of claims.

What do I need?

• One year'spost-registration experience as a Nurse, Occupational Therapist, Physiotherapist, Paramedic or Pharmacist
• Fully registered with a relevant UK regulatory body (NMC, HCPC or other), without restriction or conditions and with a valid PIN
• Excellent observational and communication skills
• Good overall IT skills with the ability to work quickly and produce reports in a timely manner

Why choose Serco?

You may have seen many different versions of the Functional Assessor role advertised across the UK and wonder why this is and who to apply for. There are multiple providers on the DWP HAAS contract - if you have the qualifications and experience, you can work for any of us, no matter where you live, so it’s important you choose the right organisation for you.

Serco can of course offer very competitive salaries and benefits; however we feel our employees deserve more than just compensation. Our commitment to you is :

What are the perks?

Is Serco new to this sector?

Serco has experience of delivering a similar contract internationally and of working with DWP. We’re a 50,000-strong global organisation that specialises in partnering with governments to provide public services across a wide range of sectors.

Thanks to our extensive experience working with government, we know the most important thing to get right is our people. We’re committed to providing the best possible service to DWP and our claimants, as well as making Serco the provider of choice for functional assessment services. That’s why we’re keen to recruit the very best talent this industry has to offer, along with new people from other sectors with fresh ideas too.

Life as a Functional Assessor isn’t for everyone! / Realities of the role

At Serco, it’s important to us that we’re honest and transparent with all current and future employees. Although many people love working in this sector, it isn’t for everyone. This role may not be for you if…

Remember, there’s new skills to learn from the outset, but our team are dedicated to training and supporting you, to ensure you’re happy and competent in your role. What’s more, our recruitment team have a wealth of experience working on this contract, including former Functional Assessors, so – if you’d like know more - they are happy to share their personal insights, too.

Recruitment process

This is a brand new, five-year contract. We have opportunities available now, or if you’re interested in joining us in the future, you can register your interest here or reach out to our recruitment team : haasrecruitment@serco.com

haasfunctionalassessor

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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