Lead IT Operations Engineer (End User Computing) | Global Alternative Investment Firm

Job Description

Please reach out to Stuart Thorley for Comp Package & Flexible Working Information]

Are you a hands-on IT Operations expert ready to lead a high-performance support team in a fast-paced investment environment? Our client - a global asset manager with a technology-forward culture - is seeking an experienced Team Lead to oversee their End User Computing function in London. In this role, you’ll mentor a close-knit team while remaining a key technical escalation point for high-priority issues. You’ll help shape support strategy, coordinate global initiatives, and deliver a world-class user experience to some of finance’s most demanding professionals. This is a leadership opportunity that blends day-to-day operational responsibility with strategic oversight - requiring strong stakeholder engagement, service ownership, and a commitment to technical excellence...

Key Responsibilities

• Guide and mentor a team of end user support engineers, setting goals and leading performance reviews
• Act as a senior escalation point for critical desktop, mobile, and video conferencing support issues
• Build and manage strong relationships with business leaders, technical teams, and third-party vendors
• Plan and deliver small-to-medium-scale IT projects across desktop transformation, relocations, and technology upgrades
• Diagnose complex technical problems and produce detailed root cause analysis with follow-up recommendations
• Champion a user-first support model, managing incoming incidents and requests via Jira Service Management
• Produce and maintain documentation, SOPs, training materials, and knowledge base content for internal teams
• Deliver training and onboarding sessions to support adoption of new tech and compliance with internal policies
• Oversee physical hardware support including device setup, office moves, and lifecycle management
• Participate in a global on-call rotation, ensuring continuous support coverage
• Lead AM / PM system checks and ensure operational readiness across all user endpoints
• Provide regular updates to leadership and contribute to wider IT operations strategy

What You Bring...

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