End User Computing (EUC) Team Lead

The Opportunity :

The team lead role resides in the EUC Team which is part of IT User Experience. The EUC team is responsible for the desktop & Mobile experience ensuring the build and configuration meets the users needs, s kept secure, up to date and performant.

The team lead role will manage a team of up to 6 employees under the supervision of the EUC / Digital Workplace manager, the successful candidate should have a broad understanding of all technologies under the teams remit (Intune / SCCM, Application packaging, M365), Desktop delivery methodologies and customising the user experience using to ensure it is secure, compliant to security policy but also giving a good user experience). The successful candidate should have had experience in being the SME or a key stakeholder in at least 50% of the technologies used by a EUC team. As a team lead it is expected that they may act as the SME for one or two roles but their primary skill will be to manage the SME's under their control and act as a point of escalation for technical issues under the teams remit. It is expected that the role will predominantly be to manage resources delivering technology rather than delivering it themself so the ability to delegate and manage multiple workstreams and resources is critical.

The team lead will be expected to spend approximately 50 - 70% of their time engaged in non technical activities and these will predominantly focus around the management and development of the team and overseeing the deployment of new process or systems. The successful candidate will be expected to work with other team leaders and managers to help define the teams strategy and to be a key enabler for the delivery of it. The teams success will be measured through operational metrics and they will be responsible for ensuring the teams metrics are met as well as being responsible for identifying new metrics and reporting on them to management.

This will be a global role and there is a potential to be managing resource in multiple locations around the globe so good communication and task management skills are crucial.

The team is currently embarking on a desktop modernisation program to deliver Windows 11 using modern delivery methods and as such we are looking for an individual who is keen to embrace and sell modern management methodologies as we move to a cloud first organisation.

Key responsibilities of the role include :

• Managing roadmaps for technologies under the teams remit including the upgrade path and dependencies
• Acting as a point of contact for escalations within the team and a trusted advisor to subordinates
• Helping to define KPI's and SLA's and ways of recording and tracking them as well as ensuring team meets them.
• Team Management responsibility, this should have included setting goals and objectives, managing workloads and deliverables, performing appraisals and weekly one to ones as well as managing performance
• Ideas generation to take the team forward and with a focus on continuous service improvement

This is a full-time, permanent role based in our London office with hybrid working.

More information can be found in the job description attached to the role on our careers site

About you :

The successful candidate will have :

What makes Ashurst a great place to work?

We offer you all the things you should expect from an international law firm, some of which include :

We are committed to delivering positive impacts to our communities through our Social Impact programme.

We aim to recruit, retain and promote the best people from the widest possible talent pools. We are committed to offering a safe and welcoming environment for all employees to ensure they are supported to work at their best.

Beyond this, what sets Ashurst apart from others is our global strength, our drive to innovate and collaborate, and our commitment to excellence. It is these values that make Ashurst a unique place to work.

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