Customer Services Co-ordinator

About the role

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

We are looking to recruit a Customer Services Coordinator (Maternity cover from April 2025 to May 2026) to join our Customer Services team based in our Scotland West region.

You will be responsible for providing a full range of customer service support across the area, working closely with staff in the Customer Services team, liaising with our customers and contractors as well and other staff within the wider business.

You should possess a passion for providing exceptional customer service and have exceptional communication skills. A good telephone manner and problem-solving skills are essential in this role.

Key Functional Areas

• Ensure contact is made with every customer following legal completion and maintain regular contact throughout the 24-month NHBC warranty period.
• Effective and professional communication with customers to correctly manage customer expectations.
• To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home.
• To ensure accurate and speedy data input into the customer service operating system – Salesforce.
• Ensure the correct and effective co-ordination of remedial tasks with geographical radius.
• Create positive working relationships with colleagues paying specific attention to Sales and Production, to enable smoother transition and completion of remedial tasks.
• Effective communications with contractors and other third parties to ensure SLA compliance.
• Deal effectively with all incoming communications such as telephone calls, messages, emails, and texts. Recording them on the system in a timely manner within charter timescales.
• To act professionally, courteously and with dignity at all times with customers, internal colleagues, external colleagues and subcontractors alike, to uphold the core values of the business in a pressurised environment.
• To focus on costs against budget and ensure that contra charges are in place with the relevant paperwork.
• A strong understanding of Microsoft Word and Excel is required with good administrative skills. Client and company confidentiality is also essential.

How to apply

Please submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period. This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible.

No Agencies Please)

Apply for this position

Before taking up a position with Miller Homes you must provide evidence that you have the right to live and work in the UK permanently and without restriction.

Please complete the application form below, and select "Submit" when you have finished. Please note - the form fields marked with an asterisk (

First name

Last name

Address

Email

Telephone

Please provide a brief outline explaining why you should be suitable for a position with Miller Homes (Max 1000 characters including spaces)

Upload CV

Please ensure your document is a Microsoft Word Document with file extension .doc or .docx

Equal Opportunities Ethnic Monitoring

Please ensure that you complete this section fully in order for your application to be processed correctly.

Miller Homes takes positive steps to ensure that all applicants who are selected for employment are done so solely on their suitability. To do this effectively we need specific information from you and would appreciate your assistance in completing this section. This information is treated as confidential and will not be used for any other purpose.

J-18808-Ljbffr