Customer Service Representative- Contact Centre

Job Description

Customer Service Administrator -(Call Centre)

Location : Glasgow

Pay Rate : £12.60 per hour

Contract : 12-month temporary contract

On-site role - full-time hours

Shifts between 0800am - 2000pm Monday to Friday with occasional weekend work

Are you a detail-oriented individual with strong communication skills and a passion for delivering excellent customer service? We're recruiting Customer Service Administrators to join the contact centre team supporting one of our clients based in Glasgow .

This is a fantastic opportunity to gain experience within a structured, fast-paced environment, working on a nationally recognised account.

What You'll Be Doing :

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• Handling customer queries via phone, email, and other channels
• Processing transactions and updating customer records accurately
• Prioritising and scheduling daily tasks to meet team deadlines
• Logging and escalating complex or unusual queries to team leads
• Supporting with general admin tasks and documentation
• Maintaining high quality standards and adhering to internal procedures

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What We're Looking For :

Essential :

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Brook Street NMR is acting as an Employment Business in relation to this vacancy.