Customer Service Representative

Tesco Insurance

• Glasgow
• Apply by 02-Jun-2025 About the role

Serving our customers, communities, and planet a little better every day.

Salary : £23,600 to £25,000 (pro-rata) depending on experience

Working Hours : Part time, 17 hours per week

Are you looking for a flexible part-time role while gaining experience in a supportive, team focused environment?

Join our General Insurance team, where you’llhelp Tesco Insurance and Money Services customers with their home and motor insurance needs. In this fast-paced role, you’ll handle inbound calls, assist customers with policy changes, providing financial support and promote self-service options. Whether it’s resolving queries, retaining customers, or ensuring a smooth experience, your ability to deliver outstanding service will be key.

What you’ll be doing :

We need you to have :

And if you have any of these, even better :

Training That Sets You Up for Success

Although the role is part-time, you'll start with 4 weeks of full-time, in-person training (Mon–Fri, 9am–5pm) to set you up for success. You’ll then move into a supportive “graduate bay” to gain real experience with guidance before transitioning into your team.

What’s in it for you :

All applicants must have the right to work in the UK to commence employment with Tesco Insurance Money Services either by way of nationality, visa or work permit. As this role is within in a regulated environment, all employment offers are subject to background checks, including a criminal record check and financial screening.

Why Tesco Insurance and Money Services?

Seeing your impact all around you : there's no better feeling.

Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.

We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.

Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.

So, if you want a career where you can do good and feel good, you've found it.

Let's make everyday a little better.

Our story

Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.

We began life in 1997 and now help more than 2 million customers protect what matters to them.

We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centers are open seven days a week.

Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.