About the Role :
We are looking for an experienced Salesforce Administrator to join our dynamic team. The ideal candidate will be responsible for managing and configuring our Salesforce platform, ensuring smooth day-to-day operations, and driving continuous improvements to support business goals. This role requires both technical expertise and a strong understanding of business processes to optimize Salesforce for our teams.
Key Responsibilities :
- Administer and configure Salesforce to meet business requirements, including user setup, profiles, roles, permissions, and security settings.
- Develop and maintain custom objects, fields, page layouts, and workflows to improve system functionality.
- Create and manage reports, dashboards, and custom views to provide business insights.
- Support data management and maintain data integrity, including data imports, exports, and de-duplication.
- Troubleshoot and resolve issues related to Salesforce functionality and data.
- Collaborate with business stakeholders to gather requirements and translate them into Salesforce solutions.
- Provide training and support to users, ensuring they can effectively use Salesforce.
- Monitor system performance and troubleshoot issues to ensure high availability and efficiency.
- Manage system updates, enhancements, and integrations with other business tools.
- Maintain and improve Salesforce automation tools like Process Builder, Flow, and Apex triggers.
- Stay current on Salesforce best practices and updates to ensure optimal use of the platform.
Qualifications :
Proven experience as a Salesforce Administrator (at least 2-3 years).Salesforce Administrator certification (ADM 201) is required.Strong knowledge of Salesforce features, including Lightning Experience, Salesforce Service Cloud, and Salesforce Sales Cloud.Proficiency in creating reports, dashboards, and custom fields / objects.Familiarity with data management and tools like Data Loader and Workbench.Experience with automation tools like Flow, Process Builder, and Workflow Rules.Ability to migrate E-Mail based journeys to ticket based journeysStrong problem-solving skills and the ability to work independently.Excellent communication skills, with the ability to interact with both technical and non-technical stakeholders.Ability to prioritize tasks in a fast-paced environment.Preferred Skills :
Experience with Salesforce development (Apex, Visualforce, Lightning Web Components) is a plus.Knowledge of third-party integrations and Salesforce AppExchange products.Experience with Salesforce Communities or Marketing Cloud.1148223
Job : Customer Success
Job Family : GO\ TO\ MARKET
Organization : Enterprise Learning & Skills
Schedule : FULL\_TIME
Req ID : 20007
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