Client Delivery Manager

Location : Edinburgh (Relocation Assistance Available)

Job Type : Full-Time. We aren’t working with recruiters for these positions — we’re excited to connect directly with candidates who share our enthusiasm for small language models.

About Us

We are a Scottish AI company backed by leading venture capital. We specialise in building bespoke AI solutions for Financial Services. Our focus is on tackling their most valuable challenges using targeted small language models.

Our mission is to accelerate AI’s time-to-value, enabling businesses to remain compliant, efficient, and secure while ensuring data stays within their environment. By leveraging knowledge distillation and small language models, we address complex regulatory workflows that general AI cannot solve.

Malted AI was founded on the innovative distillation techniques that earned its founders the 2022 Amazon Alexa Prize, triumphing over more than 100 global teams. Since then, we have raised £7 million from top-tier venture capital firms and are transforming how enterprises deploy AI at scale.

Overview

As a Client Delivery Manager, you will play a crucial role in helping shift Malted AI’s operating model towards the creation of bespoke AI solutions. This position is critical for ensuring the successful execution of complex AI solutions within the financial services sector. The ideal candidate will bring a wealth of experience in managing technology projects within the financial services industry, demonstrating a deep understanding of client needs, project complexities, and the nuances of financial technology solutions.

You will be responsible for managing end-to-end delivery of projects, fostering strong relationships with clients, and ensuring that every milestone is met with the highest standards of quality. You will also act as a key representative of Malted AI, overseeing client expectations, driving innovation, and providing clear and concise communication.

Responsibilities

• Lead and manage the delivery of complex AI solutions for financial services clients, ensuring that all project goals, timelines, budgets, and scope are met.
• Manage multiple stakeholders and coordinate internal and external teams to ensure smooth project execution.
• Develop and maintain strong, long-term relationships with key clients, ensuring their needs are understood and met.
• Oversee the full lifecycle of each project, from initial scoping and planning through to execution and post-delivery support. Ensure project deliverables are aligned with client expectations and Malted AI's standards.
• Act as the primary point of contact for clients and ensure clear communication across all project stakeholders.
• Generate high-quality written content for project documentation, reports, and communication materials. Provide regular updates and reports to stakeholders, ensuring visibility throughout the project process.

Key requirements

Preferred requirements

Benefits

If you are ready to join a pioneering AI company and contribute to its success, we invite you to apply and be a part of Malted AI's exciting journey.

Even if you feel that your background may not perfectly align with the described profile, we encourage you to apply if you possess a passion for technology and are eager to learn.

We believe in the potential for growth and development, and we are committed to providing support and resources to help you succeed in the role.

Note : Malted AI is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.

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