Customer Services Advisor

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As one of the largest construction and waste management companies in the South West, Smiths has generations of experience – built on a reputation of trust, excellence and commitment.

Specialising in demolition, construction and asbestos removal; transport and plant hire; skip and commercial waste management.

Who are we?

Smiths (Gloucester) Ltd is a family run business owned and run by the Smith family since 1982. Smiths has grown from a single owner-operated plant hire company to a multifaceted group with family values still firmly at the heart of each project undertaken. With depots in Avonmouth, Cardiff, Gloucester, Stonehouse and Tewkesbury we operate predominately across the South-West of England. We specialise in Construction, Waste Management, Plant Hire, Demolition and Transport operations.

In this role, you'll be the first point of contact for our valued customers — handling enquiries with professionalism and care via phone and email. You'll work closely with a supportive team, ensuring smooth day-to-day operations while creating positive customer experiences at every turn.

If you're a great communicator with a can-do attitude and love keeping things organised, this is the right job for you!

Hours :

Monday-Friday - 8.30-5.30pm

Saturdays (one in four) - 8am-12pm

Based from our Tewkesbury office on Northway Lane (GL20 8JG).

Responsibilities for the job role :

• Support the Sales Force – Provide vital administrative assistance to our direct sales team whenever needed, helping them stay focused on delivering results.
• Collaborate Across Teams – Work closely with both the Sales and Administration teams to ensure our customer service consistently hits the mark.
• Keep Things on Track – Prepare reports and provide key updates for the Collections Customer Service Manager and Sales team to support informed decision-making.
• Manage Customer Updates – Handle the administration of customer communications, including service updates.
• Maintain Customer Records – Develop and keep customer records up-to-date, ensuring accuracy and accessibility.
• Coordinate Operations – Assist the Operations team in matching customer site details and services with the appropriate operational routes and vehicles.
• Compliance & Documentation – Generate and send Duty of Care documents, follow up on payments from cash customers, and track the return of required forms.
• Invoice & Credit Support – Tackle invoice queries and process credit requests as directed, supporting final authorisation by your Line Manager.

What can we offer you?

Life Assurance Scheme

Free on-site Parking

Staff discount on group services

Progression opportunities

Unlimited access to mental health support

Employee Assistance Programme

What are our core values?

If these values align with yours you are in the right place!

Honesty - We believe that honesty in all matters is the best policy.

Family values - We operate as a family unit with high moral standards, discipline and respect.

Hardworking - We are certain that nothing is impossible if you work hard enough at it.

Reliability - We pride ourselves on not letting people down and being true to our word.

Environmental sustainability - We aim to minimise the impact that our company has on the environment by reducing emissions and waste, and recycling a large proportion of our waste (90% plus). We truly believe in a greener future for generations to come.

Please apply if you are interested in this role and we will come back to you.

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