Account Manager

Responsibilities

As an Account Manager, you will :

• Build upon our existing client relationships including solution shapers, department heads, and decision-makers.
• Tailor IT services to address the unique needs and challenges of clients.
• Serve as a trusted advisor, offering insights to enhance IT efficiency.
• Identify opportunities for growth within our strategic customer accounts and new logos.
• Collaborate with the Senior Account Director and the pre-sales team to create tailored proposals and presentations.
• Assist the Senior Account Director in the sales process from lead generation to contract negotiation and closure.
• Contribute to the strategic account plans for each customer account.
• Stay abreast of market trends, competitor activity, and regulatory changes to inform decision-making.
• Coordinate with internal teams to ensure seamless service delivery.
• Meet and exceed assigned quarterly and yearly sales and strategic account objectives in targeted customers.
• Maximise revenue opportunities aligned with customer outcome value.
• Provide feedback and insights to shape and enhance the product and solution portfolio working alongside marketing, solutions, support, and delivery.
• Be a creative problem solver; recognise growth opportunities in the market.
• Provide reporting including sales forecasting, KPI’s, key deals and customer engagement.
• Support the SDR function by providing a targeted strategy on the accounts and develop the SDR team members.

Qualifications