IT Infrastructure Support Specialist

Responsibilities and Duties

Reporting to the Service Manager

Hours

The rota will either be 4 days or 4 nights 'on' based on a shift, followed by 6 days 'off' on rotation.

Benefits

• Guaranteed 19% bonus for the shift allowance.
• 2 x £3,000 commitment payments, payable for each 6 months spent onsite.
• Potential relocation package - TBC

Job Description

We are currently recruiting for an IT Infrastructure Support Specialist to work onsite at a large government customer account based in the Whitehaven area. You will be working within a dedicated systems support team at the customer site, on a 24 / 7 365 shift pattern.

You will be key in supporting the facility and the customer with their IT-related needs. The IT Infrastructure Support Specialist will be supporting the customer's servers, networks (and associated hardware), and storage. Therefore, you will be required to have good knowledge / experience within these areas as well as having experience within desktop services.

You will generally work, in a three-person team, to provide all services as requested by the Team Leaders. The work will be varied from day to day, and the successful candidate will be required to undertake any work assigned to them that will support the facility and the customer.

Key Areas of Responsibilities

The successful candidate will be expected to investigate technical issues, run diagnostics, and interpret manufacturers' management tools to determine root cause and resolve technical problems. The IT Infrastructure Support Specialist would be expected to have knowledge / experience of the following, but not limited to :

Working Hours

The service provided by the team is 24 / 7, 365 days a year. There are 5 shift teams that work on a shift-based rota system, comprising 4 (day or night) 12 and a half hour shifts, followed by 6 days off. However, due to the new service being implemented, there will be an initial shift pattern, as follows :

Additional Information

We would prefer the successful candidate to live within a reasonable commutable distance of the site in Whitehaven. However, we will consider candidates who will attend the site for the shift location period but still live elsewhere. Alternatively, if you do not live close to the location, there is the option of an additional relocation package (TBC) if you would consider moving to live near the location.

Candidates living near the site or prepared to relocate will be prioritised. You must have full SC (Security Clearance) which will need to be transferred to the site. You will also be required to apply and obtain DV Clearance within the first 6 months of their employment. Further information will be provided once your employment begins.

Skills Required

Technical Expertise

Hardware and Software

Server and Software Platforms

Network and Infrastructure

Additional Tools and Systems