Clinical Support Officer

Job summary

Job summary

We are looking to appoint a receptionist / administrator to join our busy GP practice. You will be the first point of contact for patients, contractors and visitors to the surgery. As well as covering Reception you will also be carrying out general administration tasks related to the work generated within a GP surgery.

Providing general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, electronically or via the telephone.

Main duties of the job

Job Responsibilities :

Administration

• To have a thorough knowledge of all Reception procedures.
• To work in accordance of written protocols
• To have general knowledge of Practice policies.

Reception

Appointments

Computer

Telephone

Other Tasks

Main duties of the job

Administration

Reception

Appointments

Telephone

Other tasks

Personal / Professional Development :

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include :

About us

Overview of your organisation

Mansion House Surgery is a 7,500 patient training practice based in the centre of Whitehaven. The building is a Georgian built town house which has been structurally modified to provide clinical space and facilities. Whitehaven is an historic seaside town with pockets of deprivation which has experienced regeneration developments over the last few years.

Our practice values kindness, approachability, friendliness and compassion alongside high standards of clinical care. Our working environment is supportive and collaborative. We are a training practice and have a diverse clinical team including Advanced Nurse Practitioners and Pharmacist. We also teach medical students and GP Registrars. We work very much as a team and encourage and value everyone's contributions.

The practice has a shared belief in the delivery of high quality, patient centred and evidence based healthcare. There is a strong emphasis on continuity of care and a commitment to continue developing patient services.

We are a practice that performs well in QOF and other national and local agreed services and we currently hold a GOOD rating with the CQC. We are proud of having :

A supportive multi-disciplinary team on site

Highly skilled nursing team

Very good staff retention rates

A North Cumbria wide Ultrasound Service running clinics in our own surgery as well as local community based hospitals

A 24 ECG service for Copeland patients

Job description

Job responsibilities

Job Summary

Receive, assist and direct patients in accessingthe appropriate service or healthcare professional in a courteous, efficientand effective way during opening hours as directed by the practice servicecontract to NHS England.

Provide general assistance to the practice teamand project a positive and friendly image to patients and other visitors,either in person, electronically or via the telephone

Job description

Job responsibilities

Job Summary

Receive, assist and direct patients in accessingthe appropriate service or healthcare professional in a courteous, efficientand effective way during opening hours as directed by the practice servicecontract to NHS England.

Provide general assistance to the practice teamand project a positive and friendly image to patients and other visitors,either in person, electronically or via the telephone

Person Specification

Experience

Essential

Person Specification

Experience

Essential

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mansion House Surgery

Address

19 - 20 Irish Street

Whitehaven

Cumbria

CA28 7BU

Employer's website #J-18808-Ljbffr