Operations Lead

Operations Lead-Consumer Health Brand London £Competitive We are exclusively partnered with a modern consumer health brand on a mission to empower people to live with greater confidence. Backed by top-tier investors, they are recognised as one of the UK’s fastest-growing brands. With exciting plans ahead—including new product launches and international expansion—they are now looking for an exceptional Operations Lead to help propel the business into its next stage of growth. Joining an already established operations team with strong foundations in place, and reporting into the Ops Director, you will own supply chain, customer operations, product launches, customer experience and business operations. What you'll be doing : - Supply Chain & Fulfilment You'll manage end-to-end supply chain across suppliers, manufacturers and 3PL You'll build scalable systems, processes and reporting that will support growth in the UK and internationally. Product Launch Operations You'll Collaborate with product development to ensure operational readiness for product launches, including supplier sourcing, contract negotiation, gross margin analysis. Gross Margin & Strategic Cost Control Negotiate business contracts, ensuring great commercial terms and service levels Lead commercial and supply-side cost and credit reviews Drive continuous improvement and optimisation projects, such as supplier sourcing. Customer Experience Managing a Customer Experience Manager you will ensure the continuation of an already best-in-class customer service function, always seeking ways to improve and make it better for their customers. What we are looking for : - A strong operator — you’ve had 4-6 years’ experience of supply chain, 3PLs, fulfilment operations in a fast-growing consumer or eCommerce brand. Commercial and strategic — you’re confident using data models to stress-test your ideas. You’ve delivered gross margin gains, and understand the unit economics required to make a profitable business. A builder — you’re motivated by creating structure, improving processes, and helping a business scale well A true right hand — you’re comfortable working directly with senior leaders, managing upwards, and being a trusted owner of critical business functions