Skills Coach – Business Administration

About the role

As Business Skills Coach you will deliver high quality training programmes that develop Apprentices’ / learners knowledge, skills and behaviours as required for their Level 3 Business Administration Apprenticeship.

You will complete individual Apprentice / learner learning, assessments, reviews and completions in a timely manner, achieving or exceeding the required quality standards. Your focus will be to support all elements of the Apprentice / learner journey, including preparation for Gateway for Standards Apprentices, providing Apprentices / learners with constructive, professional and relevant feedback and support in order for them to gain the Apprenticeship Standards and / or qualifications.

Location : Based on a hybrid working model, you will have the ability to work from home with some travel to our customer site in Winchester.

Core tasks and responsibilities

Provide and deliver a high quality, robust, individualised programme that supports the Apprentices journey in relation to the knowledge, skills and behaviours required for their programme.

Provide coaching and mentoring to, and arrange visits, either face to face or remotely with learners to develop workplace knowledge, skills and behaviours as part of the apprenticeship.

Observe learners in the workplace and / or virtually against criteria laid down by the relevant awarding body and give feedback as appropriate.

Conduct assessments to monitor Apprentice development and to generate evidence towards the qualification / end point assessment within set timeframes and to achieve targets set by management in a timely manner.

Provide constructive, professional and relevant feedback to Apprentices in relation to their qualification and / or Apprenticeship Standard.

Deliver classroom and virtual training sessions to coach Apprentices / learners in business skills and to support and develop skills, knowledge and behaviours to successfully gain the qualification / Apprenticeship.

Ensure strong knowledge, skills and behaviours are acquired to enable high levels of success for Apprentices at end point assessment.

Carry out formal progress reviews with Apprentices / learners and complete paperwork and administration within agreed timescales.

Track and report progress of planned learning, maintaining records throughout the learner journey ensuring full compliance with Ofsted, ESFA and other regulatory bodies.

Promptly identify situations requiring periods of absence from the programme or potential issues or risks and submit accurate paperwork as required.

Ensure that learner records are accurately maintained, including records held within MIS systems, e-portfolio and online learning systems.

Maintain positive relationships with Apprentices, business partners (Military or civilian line management) and all other stakeholders to ensure Pearson TQ (Technical Qualifications) retains and gains business.

Attend standardisation and team meetings as required.

Identify, complete and record appropriate annual Continuing Professional Development (CPD) activities that maintain your ability to support the delivery of programmes and Apprenticeships.

What we are looking for

Qualified trainer and assessor with training and delivery experience within the apprenticeship business skills sector.

Industry competence and experience in a business skills role.

Proficient in managing learners and caseloads effectively.

Utilises technology adeptly to enhance efficiency and effectiveness in service delivery.

Can consistently demonstrate operating as an outstanding or minimum good trainer / assessor, through previous OTLA (Observation of Teaching and Learning) and standardisation observations.

Proven ability to work in a target driven environment with a track record in successfully achieving targets.

Excellent written skills to enable detailed feedback and target setting of objectives.

An understanding of Ofsted inspections and ESFA funding requirements would be beneficial but not essential.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company : Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions : Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.