Customer Service Advisor

Apply today to work as a Customer Service Advisor for our client's leading logistics company. Staffline is recruiting for Customer Service Advisors in Trafford Park, Manchester. Temporary to permanent opportunity! The rate of pay is £24,458.00 per year. This is a full-time role, the shifts are rolling 7am to 3pm, 8am to 4pm, 9am to 5pm,10am to 6pm and 11am to 7pm, you will be expected to be able to work ALL of the shifts and cannot be allocated just one specific shift pattern, so flexibility is essential. Applicants must have their own transport as the site will be relocating to a new depot on Stakehill Industrial Estate at the end of 2025. Your Time at Work As a Customer Service Advisor your duties include : - To act as the first point of contact for all day to day queries from the pubs, answering all incoming calls in line with customer agreed KPI's. - Log information on calls received and maintain detailed and accurate records. - Investigate all queries received and respond within agreed SLA's. - Responding to all driver queries around service delivery. - Processing orders where required, ensuring a high level of attention to detail is maintained. Our Perfect Worker Our perfect Customer Service Advisor will have good listening skills, be able to identify and react to how customers are feeling in a positive manner. You must have a minimum of 6 months customer service experience (contact centre or office environment is desirable due to this being a telephony based contact office position). Key Information and Benefits - Earn 24,458.00 per year - Full time - Free on-site car park - On-site canteen - Good transport links within the location - Career progression opportunities - Building relationships - Development programmes and plans available for all levels - Variety of reward and recognition programmes - Monthly discount vouchers for use at all Greene King managed pubs - Excellent progression prospects Job Ref 1XPOTPGK About Staffline Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline