Internal Trade Account Manager

About Our Client

We are currently representing a well-established and highly regarded electrical supplier that manufactures and distributes a broad range of facilities-related products. Their core customer base includes major retail groups and businesses within the general construction sector. Known for their dependable service and capacity to handle high-volume orders, they provide tailored distribution solutions that meet the operational demands of both commercial and industrial clients.

Job Description

Key responsibilities will consist of :

• Manage all aspects of assigned business accounts to agreed sales targets, developing strong relationships with key customers.
• Support the development of new business and revenue opportunities, identifying USP, value creation and strong customer relationships.
• Review and approve supplier invoices in accordance with the company's Delegation of Authority.
• Visit customers regularly, attend meetings, prepare presentations, and investigate / resolving complaints and queries as required.
• Regularly review financial and commercial performance with Project Managers and the Senior Team.
• Accurately process customer purchase orders and manage expenditures according to specific requirements.
• Address customer complaints and queries, implementing preventive measures to avoid recurrence.
• Represent / on behalf of the company at key Industry trade exhibitions when required.
• Report sales progress on a weekly or monthly basis or as required by line management, with travel to HQ office when line management requires.
• Collate market and customer information and feedback opportunities to management on a regular basis.
• Accept other tasks or projects as assigned by senior management

The Successful Applicant

The successful candidate will :

• Demonstrated experience in account management, ideally within the trade, wholesale, or supply industry, with a strong track record of maintaining and growing customer accounts through proactive relationship management.
• Outstanding communication and interpersonal skills, with the ability to engage confidently and professionally with both internal teams and external clients across all levels of the organisation.
• Proven ability to build and nurture long-term customer relationships, ensuring continued satisfaction, repeat business, and trust through regular contact, responsiveness, and solution-oriented service.
• Comfortable working in a fast-paced, high-pressure environment, maintaining focus and delivering consistent performance while managing multiple priorities and tasks.
• Highly self-motivated and capable of working independently, while also thriving in a collaborative, team-oriented culture where joint problem-solving and shared goals are essential.
• Strong organisational and time-management skills, with the ability to prioritise workload effectively to meet tight deadlines and exceed customer expectations.
• A proactive approach to identifying and resolving customer or operational issues, ensuring any challenges are addressed swiftly to maintain service quality and account performance.
• Hands-on experience with SAP is essential, with the ability to navigate systems efficiently for order processing, account tracking, and data management.

What's on Offer

• Hybrid working, 3 days in office 2 from home
• Flexibility of core hours, 9am-5pm or alternative patterns
• Occasional travel allowance for regional seminars & conference meetings or trade shows with clients
• Enhanced benefits package allowance & employee advisor scheme
• Pension scheme
• Holiday entitlement starting from 28 + BH
• Uncapped bonus, OTE £50k+ year one onwards