Senior Housekeeper

Join us

as a Senior Housekeeper at The Dorchester Hotel, recently recognised as one of ‘The

Sunday Times Top 10 Best Places to Work for’ in 2024 and ‘Hotel of the year –

London’ at the 2024 AA Hospitality Awards. We continually strive to build and

nurture a culture where inclusiveness is part of our DNA, reflected in our

values of passion, personality, respect, working together, and creativity. We

believe that a variety of perspectives enriches our culture and drives our

success.

We care

about your career and are proud to have the absolute best people in the

industry.

When you

join us as a Senior Housekeeper at The Dorchester Hotel, you will have a unique

opportunity to excel in your field. You will learn from your fellow Legends and

our award-winning learning academy to achieve the highest standards in craft,

service, and leadership.

What you’ll do

As a Senior

Housekeeper, you'll enjoy your work and take pride in delighting our guests :

• You will be responsible for overseeing the day-to-day

operations of the housekeeping department, with a particular focus on VIP room

inspections and preparation. You will play a key role in maintaining the

highest standards of cleanliness, presentation, and service throughout guest areas.

You will conduct daily room inspections, with a special

emphasis on VIP accommodations, ensuring adherence to quality and brand

standards.

You will supervise and support housekeeping staff,

monitoring individual performance and providing regular coaching to enhance

productivity and service quality.

You will deliver training to line-level staff and

supervisors on health and safety protocols, standard operating procedures, and

departmental processes.

You will collaborate closely with the Assistant Executive

Housekeeper, reporting directly and executing daily assignments and tasks as

directed.

You will utilize strong administrative and organizational

skills to manage schedules, maintain records, and support operational

efficiency. Your leadership and attention to detail will be essential in

ensuring a high standard of guest satisfaction and team performance

The items

shared are the essence of a day in the life of a Senior Housekeeper, but we’ll

make sure you are provided with specifics on how we care for our hotel.

operational hours of work are shift-based and may be subjected to change. These

currently set as :

Monday to

Sunday : starting as early as 07 : 00 and finishing at 23 : 00

What you’ll bring

Essential Skills and Experience

Experience in Housekeeping : You have

worked in a housekeeping supervisor role in a hotel.

Attention to Detail : You can notice

small details, like if a room is not cleaned properly.

Team Leadership : You have experience

helping or leading a team to do their tasks well.

Time Management : You can manage your

time to ensure all tasks are completed on schedule.

Energetic : You are comfortable with

tasks like standing, bending, and lifting light items.

Customer Service : You are friendly and

respectful when speaking to guests and other team members.

Preferred Skills and Experience

Experience in a Luxury Hotel : You have

worked in a 5-star hotel or similar before.

Problem Solving : You can handle small

problems,

Basic IT Skills : You can use a

smartphone or computer for simple tasks like checking a schedule or sending a

message.

Health and Safety Awareness : You

understand or are willing to learn safety rules about cleaning and working in a

hotel.

What you’ll get

Complimentary Stays : Enjoy complimentary stays with

breakfast at Dorchester Collection Hotels every year.

Discounts : Get 50% off food and beverages

at selected bars and restaurants within the Dorchester Collection : Enjoy

Friends & Family stay discounts out hotels, Benefit from discounts at

various high street and online shops

Employee Perks : Enrol from day 1 into the Aviva

Private Pension scheme (we contribute 8% towards your pension); Benefit from

Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye

care vouchers.

Training and Development : Advance in your career by

accessing various apprenticeships from Level 2 to Hospitality Degree Level 5.

We partner with outstanding nationally recognised Apprenticeship providers.

Social

Events : Participate in vibrant social events, including a summer party, winter

ball, pub quizzes, and cultural and milestone recognition celebrations.

Referral Bonus : Earn a £1000 bonus when you

recommend a friend.

Well-being Support : Access immediate well-being advice

because we care about our employees.

We celebrate diversity and are committed to

creating an inclusive environment for all employees and applicants. If you need

us to do anything to support you during the recruitment process (such as

adjustments  to how you apply,

alternative formats of information, or adjustments to the assessment process

itself), please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com  so that we can discuss how we

can support you through this process.