Account Services Manager - 12 Month Maternity Cover

Description

Position at LHH (Global)

Account Services Manager - Customer Success

The Account Services Manager role is customer facing and sits within the Customer Success Sales organisation. Primarily ensuring all agreed deliverables during the life of the contract are met on time and to the highest quality.

Reporting Relationships : Position reports to the Account Services Team Lead

Direct Reports : This position has no direct reports

Major Responsibilities

Account Services

• Service multiple, sometimes complex, accounts concurrently
• First point of contact for all operational support needs both for external and internal stakeholders
• Develop credibility & maintain professional relationships with key internal and external clients and account stakeholders
• Develop, foster, and maintain customer relationships to support account retention
• Ensure all deliverables and tasks are completed (on time, on budget, accurately and with high quality) utilising defined best practices and current LHH sales and marketing requirements
• Proactively use Salesforce to maintain account records, add meetings, customer contracts and contact details
• Manage and drive communications cadence with customer / internal stakeholders
• Effectively partner and direct account team members in a matrix reporting structure
• Proactively support the retention of the account through process efficiencies and relationship management
• Use data and reporting tools to access account performance and advise internal stakeholders and / or external customers on areas of improvement to enhance customer experience and quality outputs.
• Partner with the account leaders to plan and prepare for client partner reviews, compiling account reporting including PPT presentation.
• Manage the Contract Renewal Project plan – coordinating key internal stakeholders to ensure we renew the contracts in a timely manner
• Manage a portfolio of House Accounts by developing customer relationships, processing contract renewals and being the first point of contact for any day to day queries and referrals

Account Implementation

Success Factors

The success of this role will be measured by various KPIs including but not restricted to :

Required Experience / Character

What we offer

Our benefits include :

Contract : 12 Month Contract - Maternity CoverContract Type : Full-timeHours : 37.5 per week Must have the right to work in the UK.   About LHH The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage : their talent. To succeed, they can’t just rely on what works today, working tomorrow. They need to be ready for next.LHH exists to help individuals, teams, and organizations find and prepare for what’s next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment. LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone.A division of the Adecco Group – the world’s leading HR solutions provider – LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us. LHH is an Equal Opportunity Employer.