Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in over 100 countries.

SUMMARY

An ideal Client Onboarding Manager needs to be motivated, results-driven, and can work with client users to lead efficient and successful onboarding campaigns. The Client Onboarding Manager will work directly with client users, internal project managers, and the supplier sales reps. We are looking for self-starters who are resourceful and have demonstrated a high degree of discipline in their academic and professional pursuits. If you live within 30-miles of an Avetta office, the role is hybrid.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Manage and oversee campaign launches using best practices to drive desired outcomes.
• Work with internal team to create smooth transition from CCM to CSM post launch, target new business during launch.
• Generate and manage all campaign reporting to meet client SLAs, and drive efficiency and quality for customers.
• Responsible for customer escalations and reporting updates.
• Work alongside CSM and AMs and nest on-site as needed.
• Set expectations with clients and encourage two-way communication to create a partnership while establishing Avetta as the expert in our field.
• Assist SER campaign team with campaign outreach if needed.
• Disseminate critical client specific information to internal teams.

PREFERRED QUALIFICATIONS :

METRICS THAT MATTER :

PREFERRED EDUCATION, TRAINING AND EXPERIENCE (if applicable) :

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