Casual Customer Services Officer (Purbeck Sports Centre) Bookmark this job

Casual Customer Services Officer

11.79 - £11.98 per hour

Purbeck Sports Centre

What’s in it for you :

Dorset Council is looking for a motivated, customer focused, team player to join the Customer Services team at Purbeck Sports Centre (Wareham) for casual holiday and sickness cover.

What you can expect to be doing :

As a first point of call for all customers you will be confident, approachable and dedicated to providing the highest standard of customer care.

The key duties for this position include;

• Handling customers enquiries both in person and over the telephone.
• Handling queries regarding the Centre, facilities, events and activities.
• Taking bookings and payments on the point-of-sale system using cash and cards
• Assisting with general administration such as record keeping, replenishing leaflets and bookings.
• Sales and Memberships
• The successful candidate will have :
• Good verbal and written communication skills
• The ability to work in a busy environment
• Good level of IT Skills
• The ability to use your own initiative
• Experience in customer services

About you :

Flexibility and reliability are essential as you will be required to work a variety of shifts including evenings, weekends and holiday periods. You will be a motivated and confident individual with a background of working in a customer facing role.

You will have a good standard of verbal and written communication skills as well as excellent customer service skills for liaising with both customers and colleagues. Knowledge of computed based software’s and programmes is beneficial but full training will be provided to the successful candidate.

Dorset Council : A great place to work

We’re passionate about making Dorset a great place to live, work and visit. Working for us should be no exception.

At Dorset Council we :

You will :

We are challenging ourselves to become a more diverse and inclusive organisation. We recognise that recruitment and inclusion of individuals with diverse skills, perspectives and backgrounds will bring real strength to the council and our communities. and welcome applications from everyone.

We are We offer an interview to everyone who declares a disability and meets the essential criteria for the role.

We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.

We also look for applicants who share . We will ask you to evidence when you have demonstrated them as part of the selection process.

If appointed, the personal information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at .

This role is UK based and we will need to establish your Right to Work as part of the appointment process.

We use generic job descriptions and person specifications. This means the job title on any attachments may differ from the job title in the advert. We may provide specific information in a context statement if relevant.

We cannot accept CVs in the place of an application form as we need the same range of information from all our candidates.

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