Internal Account Manager

Internal Account Manager | Permanent | Telford | £26,000-£28,000pa + Bonus Are you a detail-oriented professional with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy building strong client relationships? We are currently seeking an organised, proactive, and customer-focused Internal Account Manager to join a dynamic internal sales team. In this key role, you will serve as the primary point of contact for a portfolio of accounts, ensuring the seamless delivery of products and services while supporting commercial growth initiatives. Key Responsibilities :

• Develop and maintain strong relationships with customers, understanding their needs and ensuring high levels of satisfaction
• Process and manage customer orders from entry through to delivery, maintaining accuracy and timeliness
• Communicate proactively with customers regarding order status, shipping details, and any potential issues
• Liaise with internal departments to ensure smooth execution of customer requirements
• Handle customer enquiries and complaints with professionalism and a solutions-focused approach
• Maintain internal systems and ensure up-to-date, accurate data
• Support external account managers with onboarding new clients and preparing for account reviews
• Participate in customer-focused projects and initiatives to enhance service and operational performance ...