Travel Customer Relations Executive

Are you an experienced Customer Relations Executive looking for your next role? If investigating and resolving complaints is your forte, then we have a fabulous opportunity to join a fast growing, luxury travel organisation based in Greater Manchester. Working within our client’s customer support team, you’ll be responsible for managing customer complaints and ensuring outstanding service delivery throughout the customer journey. Working with customers on pre and post departure issues and queries, displaying empathy and professionalism whilst adhering to travel industry regulations. This is an office based role offering a competitive salary of up to £28k with sociable working hours. Benefits include private healthcare, discounted holidays, FAM trips, annual company events and a paid day off on your birthday! If this role is of interest to you, please apply online. Role of Travel Customer Relations Executive :

• Take full ownership of customer complaints via phone, email, post, and live chat
• Collaborate with internal teams and external suppliers to resolve issues swiftly and effectively
• Provide timely, clear, and professional communication to customers throughout complaint resolution
• Accurately document all cases, maintaining detailed records for future reference
• Identify recurring issues and suggest improvements to enhance service quality
• Assist with general enquiries related to bookings—flight...