Join a respected and established name in the insurance sector as a dedicated Customer Complaints Specialist, ensuring each client feels heard and supported. We're looking for an empathetic, solutions-oriented professional who is eager to make a difference in customer service standards.

The role as Customer Complaints Specialist :

In this role, you'll be pivotal in representing our client's commitment to client care, handling each complaint with diligence, clarity, and care. Your communication and problem-solving skills will be essential in building trust and delivering resolutions that exceed customer expectations.

Your responsibilities as Customer Complaints Specialist :

• Serve as the initial contact for clients raising concerns, addressing each case with a professional and empathetic approach
• Conduct thorough investigations, gathering necessary details and documentation to fully understand each situation
• Offer timely and accurate resolutions, adhering to the company's policies and industry standards
• Document and manage all communications related to complaint cases, ensuring detailed and clear records are maintained
• Work closely with other teams to analyse recurring issues and identify ways to improve the overall customer experience
• Report on trends in customer complaints and provide valuable feedback to support ongoing improvements

About You : < / s...