Please note : This is a maternity cover for approximately 12 months

Working hours : 28 hours per week

Interview Date : To be confirmed

Do you want to make a difference?

Are you passionate about supporting people to make positive changes in their lives?

We are looking for a compassionate, confident and dynamic person as our Welcome Worker (Internally known within The Salvation Army as ' Concierge') who wants to make a difference in the lives of homeless people. Our role is to provide a safe place to stay and to access support for people who have substance use issues and complex needs. The service delivery model is rooted in the harm reduction approach, based on trauma-informed practice, is strength-based and uses person-centred approaches.

Key Responsibilities :

• The ability to form positive, supportive and motivating relationships.
• Controlling safe and secure entry into the building and ensuring clients are signed in and out of the service.
• Manage queries, phone calls and visitors to the service.
• Manage and maintain records and messages on client and service logs.
• Manage enquiries relating to available accommodation and facilitate access to emergency accommodation if required.
• Work with enthusiasm and compassion towards supporting homeless individuals to achieve focused and positive life outcomes.

The successful candidate(s) will be able to demonstrate :