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Product Support Technician

Product Support Technician

eRecruitSmartBedford, GB
30+ days ago
Salary
£21,000.00–£27,000.00 yearly
Job type
  • Permanent
Job description

We have an excellent opportunity for a Product Support Technician to join this global leader in the manufacture and supply of occupational hygiene and environmental monitoring equipment in Kempston, Bedford.

About the company

Our client is a respected leader in the development, manufacture and supply of occupational health and environmental monitoring instrumentation. With a history dating back to 1799 they have changed significantly over the past 200 years plus, yet they remain perfectly placed to offer reliable, trustworthy and credible solutions.

About the role

As a Product Support Technician, you will assist the company in achieving its business objectives and revenue targets by delivering professional product support and use your knowledge and experience to service the product and feedback to product management and work with them to resolve any issues and your responsibilities will include :

  • Conduct calibration / service and repair of complete company product range
  • Run ‘specialised’ tests and other products as and when required
  • Operate and develop service procedures in accordance with business requirements
  • Assist customers and distributors in the effective use of company products
  • Provide service training to strategic partners
  • Demonstrate a friendly and cooperative attitude in all aspects of working with other staff
  • Maintain an up to date and comprehensive knowledge of the Company’s products and services
  • Ensure that all activities are undertaken and controlled in accordance with the Quality Management System (QMS)
  • Maintain Key Performance Indicators (KPI’s) to measure performance and demonstrate continual improvement.

About you

To be successful for the role of Product Support Technician you must be / have :

  • Minimum of 4 GCSE’s (or equivalent) at grade C and above including Maths and English
  • HNC / ONC equivalent in electronics (desirable but not essential)
  • Experience in electronic, electrical or instrumentation (essential)
  • Competent with MS office, especially Word and Excel
  • Demonstrated ability working within a QMS environment
  • Experience with component level fault finding

    • Professional Skills

  • Ability to understand customers’ systems and operations and how they interact with company applications
  • Requires the ability to inform, educate and explain technical applications to users
  • Good communication and customer service skills
  • Excellent problem-solving skills
  • Patient and methodical approach
  • Ability to meet deadlines
  • Pro-active, self-motivated attitude to research and learning
  • Positive, enthusiastic telephone manner
  • Attention to detail
  • Strong English language skills, written and spoken
  • Cultural Awareness

    • About the hours & rewards

    For the role of Product Support Technician your hours of work will be Monday to Thursday 8.30am to 4.30pm and Friday 8.30am to 4pm with a 30-minute lunch break and there is a salary on offer of £21,000 to £27,000 per annum, depending on experience plus :

  • On-site parking
  • 25 holiday days plus statutory bank holidays
  • Salary sacrifice pension from day 1
  • Free eye test with money towards glasses
  • Life assurance
  • Christmas shutdown
  • Long service awards scheme