Service Manager

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Kibble charity is a specialist service provider that has supported children and young people (aged 5-26) for over 160 years, helping them manage past trauma through consistent love and care, inspiring education, and therapeutic support. Kibble offers a comprehensive range of integrated care, education, and support services tailored to each child's or young person's needs.

Job Purpose

We are seeking to recruit a Service Manager to join our mid-management team. The Service Manager will be responsible for overseeing a designated service, managing staff and resources to ensure a safe, supportive, and effective environment for children and young people.

The ideal candidate will be a proactive, forward-thinking practitioner committed to delivering high-quality services through strong leadership and employee engagement.

Main Duties

The Service Manager will be responsible for :

• Managing the house rota;
• Authorising annual leave, approving training requests, and managing staff absences;
• Ensuring staff receive appropriate induction and development opportunities;
• Managing and maintaining house budgets;
• Proofreading professional reports;
• Role modeling trauma-informed practice on the floor, providing visible leadership to staff;
• Driving and reinforcing a positive organizational culture;
• Understanding all children and young people's care plans within the service;
• Maintaining a safe, welcoming, and homely environment;
• Developing and maintaining links and partnerships with other Kibble services;
• Liaising with parents, families, and external agencies involved in the care of children and young people, keeping them informed of progress and decisions;
• Acting as a liaison with outside agencies such as local authorities, psychological services, benefits agencies, housing associations, and community resources;
• Maintaining systems and structures for risk management and high-quality outcomes;
• Deputizing for the Operations Manager as needed;
• Contributing to service development to meet changing client needs;
• Supporting the development of staff through Service Development Plans and professional development;
• Maintaining personal professional development through available opportunities and initiative;
• Ensuring staff are aware of health and safety regulations;
• Performing any other duties delegated by Kibble’s management.

Key Skills, Qualifications & Experience

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