Contracts Manager - Midlands & South West

Job Introduction

ArrowXL is hiring! As the UK’s leading provider of Two-Person Home Delivery , we continuously strive to make the world of delivery a better place. Our aim is to build a welcoming and friendly business that supports the local community. We store and deliver large , heavy and bulky items in pristine condition – the kind of items that typically need two attentive people to handle. Quite often these items need installing for our customers, which we also do!

The ArrowXL culture thrives on six core values .

Please be aware that all roles at ArrowXL are subject to a mandatory criminal record DBS check.

The role is primarily remote, with a requirement to visit the Worcester hub once a week.

Candidates should be based in an area with practical access to Service Partner sites across the Southwest, Wales, and the Midlands.

The Contract Manager oversees Service Partner contracts, ensuring contractual obligations are met and services operate efficiently and to a high standard. The role covers all elements of Service Partner management, from onboarding / training, managing service quality, and resolving contractual issues.

This position works closely with the Transport Manager, General Manager and the Transport, Warehouse and Returns teams to improve processes and share best practices. The job includes remote work and requires weekly visits to the Worcester hub.

Main Responsibilities

• Contribute to the creation and maintenance of a high-performance culture within the Service Partner management structure, focusing on operational excellence and relationship-building.
• Responsible for managing contracts and relationships with service partners, ensuring high service levels.
• Assist in effective contract management, including negotiation, renewal, and dispute resolution, in line with company policies.
• Identify opportunities for improved efficiency and cost savings across the service partner network, making recommendations and supporting the implementation of changes as necessary.
• Proactively manage service levels and support prompt responses to any issues affecting delivery or compliance.
• Coordinate daily communications and regular meetings and audits with Service Partners to monitor performance and address any gaps in service quality.
• Assist in the onboarding and training of new Service Partners, ensuring they understand company standards, policies, and procedures.
• Make decisions that prioritize customer satisfaction and optimize delivery schedules, balancing cost and quality considerations.
• Seek and support the implementation of continuous improvement initiatives, enhancing contract management processes and service delivery standards.
• Assist in developing strategic plans for Service Partner operations, including contingency planning and risk management.
• Work closely with key internal stakeholders, including the overall Transport Department, to ensure alignment with overall business goals.
• Share best practices and provide technical guidance on contract management and operational improvements.
• Collaborate with the Strategic Service Partner Manager to implement consistent policies and processes across all service partners and sites.

The Ideal Candidate

Benefits and Rewards

In addition to a competitive salary, you’ll receive many excellent additional benefits including :

Our culture thrives on Six core values that form who we are.

Salary Competitive annual salary of up to £35,700 based on skills and experience, plus company car and excellent benefits.

Frequency Annual

Job Reference arrowxl / TP / 34522 / 1491

Contract Type Permanent

Closing Date 06 December, 2024

Job Category Transport Operations

Business Unit Transport Operations

Location Blackpole Easte trading Estate Blackpole Road Worcester, United Kingdom

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