Customer Success Manager

Join to apply for the Customer Success Manager role at Genesys .

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency, and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Our employees enjoy great benefits and perks similar to larger tech companies, with the independence to make a larger impact and take ownership of their work. Join us to create the future of customer experience together.

Build something new with a world-class team.

At Genesys, we empower our employees to make their mark by trusting them to make decisions and perform their best. Your potential is waiting—why not seize it?

Customer Success Manager

The goal of this role is to establish a lifelong relationship between Genesys and its customers by advising and equipping them to realize their customer experience (CX) vision.

As a CSM, you will be the customer's advocate and champion throughout their journey with Genesys. You will recommend, orchestrate, and ensure the adoption of strategies, products, and services to help customers achieve their business outcomes, working closely with internal teams to ensure onboarding, adoption, retention, and revenue growth.

What You’ll Do :

• Manage a portfolio of customers as their primary contact throughout their CX journey.
• Understand customers’ business drivers, success criteria, and KPIs to develop Customer Success Plans.
• Prescribe product features and services to achieve key outcomes.
• Promote continuous growth through innovation.
• Establish regular Executive Business Reviews to track progress.
• Drive improvements in customer advocacy measures.
• Prepare and deliver territory plans, aligning resources across teams like Onboarding, Professional Services, Renewal, and Sales.
• Assist in strategic initiatives and continuous improvement programs.

Qualifications :

If referred by a Genesys employee, please use their link to apply.

About Genesys : Genesys supports over 8,000 organizations globally to enhance loyalty and business outcomes through creating exceptional customer and employee experiences. Our cloud-native platform, Genesys Cloud, delivers personalized CX at scale, helping organizations differentiate and improve operational efficiency.

Reasonable Accommodations : If you need accommodations during the application process, contact [email protected] with your details and requirements. We respond within 24-48 hours.

Genesys is an equal opportunity employer committed to fairness and diversity. We do not discriminate based on race, age, gender, or other protected characteristics.

Additional Information :

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