HR Call Handler

Posted On : 9th August 2024

• Are you looking for an entry level HR role into a global business?
• Have good customer service and Admin skills?
• Want a role that will open doors to a variety of careers?

Portfolio are proud to be representing our client, the UK and Ireland’s most trusted provider of employment law, HR and health & safety services, supporting over 35,000 businesses. Since they started in 1983, their range of services has expanded and includes HR advice, HR policy and documentation, training, health & safety, tax and payroll advice, in addition to wellbeing services including employee assistance programmes. They help business owners and employers focus on doing what they do best. They deliver exceptional service through expert advice and marketing leading services, keeping their clients compliant and away from employment tribunal and health & safety prosecutions. Today, the Group is a global operation with offices in the UK, Canada, Australia and New Zealand. The way in which they operate makes them market leaders. They are looking for a call handler to join the HR team, you will be answering calls from clients, triaging the query and either transferring to the correct department or arranging a call back. This is a very fast paced role that requires good customer service, professionalism, organisation and decision making. This an amazing opportunity for anyone looking to kick start a career, so if you are up for the challenge, apply today and we’ll be in touch!

What does the role involve?

The HR Call Handler role is an integral part of our operation. You will be responsible for handling reception calls, triaging queries and directing clients to the appropriate department. In addition, you will be responsible for reviewing emails and client online requests to ensure they are directed to the relevant departments, ensuring that excellent customer service is delivered throughout our clients’ journey.

You will also be responsible for the administrative function of the HR Advisory and Documentation department, liaising directly with colleagues within the teams and across other areas within the business. You will work closely with your Team Leader to deliver on departmental objectives through the development and roll out of key projects and initiatives to enhance service and facilitate the achievement of performance metrics across the department.

What will you bring to the team?

What skills are we looking for?

What’s in it for you?

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