Job summary

An exiting opportunity has arisen for the post of Health and Social Care Records Assistant with our Blackberry Hill Central Health Records Archive.

Do you have a positive flexible approach to daily tasks and can you effectively problem solve? If so this post may be of interest to you.

Our Records team is split across Blackberry Hill, Bristol and Green Lane, Devizes. The position will be based in Bristol and will involve liaising with colleagues at Green Lane but also across the Trust.

Some experience of working in a similar environment is desirable and a willingness to learn and assistant in our records management and subject access request service, for which training will be given.

Main duties of the job

We are looking for someone who pays attention to detail and thoroughness.

You should have excellent administration skills.

You could be dealing with a lot of data and physical paperwork and therefore need to show patience and have a calm demeanour.

We are a Trust wide service and you could be talking to people at all levels within the organisation, including members of the public and service users. You will need to show outstanding verbal communication skills.

Also to show a level of customer service and a willingness to help.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) : a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Job description

Job responsibilities

1. To file / retrieve Health and Social Care Records on a daily basis and in accordance with agreed Trust Policies and Procedures.

2. To assist in maintaining the Health and Social Care Records in a tidy order while transferring between departments.

3. To ensure that the incoming / outgoing post is in a tidy order ready for despatch and on occasions deliver Health & Social Care Records to other areas.

4. To be able to assist with Death Registration.

5. To liaise with professional / administrative staff within the Trust on issues relevant to Health and Social Care Records.

6. To receive telephone calls and enquiries in relation to Health and Social Care Records issues and to be able to respond appropriately.

7. To assist in the sorting of incoming mail and to ensure outgoing mail is despatched by maintaining current agreed systems.

8. To liaise with external agencies ensuring compliance with the Data Protection Act and the Subject Access Request process as part of this. Also providing administrative support in response to a SAR.

9. To support the Records Manager in collating information required for both clinical and administrative processes and to provide statistical information as requested by the Records Manager.

10. To monitor stationery supplies as part of the team and re-order as necessary using established procedures.

11. To provide assistance to other colleagues in order to ensure the efficient running of the Health and Social Care Records Department.

12. Any other duties compatible with the grade and on discussion with the Health & Social Care Records Manager.

Person Specification

Essential

Essential

• Educational - A good standard of Education. Minimum 3 GCSE's or equivalent. Computer literate with knowledge of Microsoft Word and Excel. ECDL or equivalent Knowledge of Health Records and Systems
• Occupational - Organisational Skills. A good understanding and working knowledge of the Data Protection Act 2018, GDPR Health Service Circular 1999 / 053 and the Freedom of Information Act
• Specific Skills - Ability to work under own Initiative Experience of dealing with patients and or relatives.
• Personal Qualities - A good team player. Patience.
• Circumstances - Flexible. Full driving licence.

Desirable