Customer Support Advisor

We are working in partnership with a successful and growing business in Oxford who are recruiting for a Customer Support Advisor to join their team on a temporary to permanent basis.

As the Customer Support Advisor, you will be responsible for calling customers to explain the processes associated with the service and answer any questions.

Key responsibilities will include :

• Make a number of outbound calls per day to suppliers to explain the purpose of your call and follow up with the relevant documentation
• Provide accurate information to customers to explain the benefits of the service and guide them through the process
• Build and maintain strong relationships with customers throughout the onboarding process
• Accurately log all contact with customers and ensure follow-up calls are scheduled
• Work closely with your team and participate in team meetings
• We are looking for a confident, motivated and enthusiastic individual who is keen to learn!

Our client would be very interested to speak to candidates who can speak German, if this is you, apply now!