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Customer Success Manager

Customer Success Manager

SIX Payment ServicesUnited Kingdom
23 days ago
Job type
  • Full-time
Job description

Customer Success Manager, United Kingdom

Client : SIX Payment Services

Location :

Edinburgh, United Kingdom

Job Category : Other

EU work permit required :

Job Reference :

1f7fc362b0d4

Job Views : Posted :

22.06.2025

Expiry Date : 06.08.2025

Job Description :

Customer Success Manager

Company : Worldline

We are innovators in the payments technology industry, shaping how the world pays and gets paid. Our solutions power businesses from local coffee shops to international banks worldwide. We are committed to helping our people grow their careers while delivering exceptional customer experiences.

Responsibilities :

  • Lead and manage the end-to-end service experience for a portfolio of customers.
  • Manage and report deviations to SLAs, develop service improvement plans, and coordinate incident and root cause analysis.
  • Coordinate and report on root cause analysis for major incidents, providing timely updates to stakeholders.
  • Track and resolve problems and issues, ensuring continuous improvement.
  • Conduct regular service reviews, record actions, and report performance.
  • Manage in-life change requests, assessing impact and coordinating implementation.

Candidate Profile :

  • Strong analytical skills and experience in relationship management.
  • Proven ability to communicate effectively with stakeholders at all levels.
  • Experience in building relationships with senior executives.
  • Proficiency in Excel and other Windows programs.
  • Excellent organizational skills and flexibility to adapt to changing priorities.
  • Experience managing customer escalations with sensitivity.

    • Perks & Benefits :

  • Be part of a top 1% sustainable company globally.
  • Opportunities for learning, growth, and career acceleration.
  • 30 days holiday plus 4 bank holidays.
  • Private medical cover, virtual GP services.
  • Discounts and cashback offers.
  • Flexible benefits via salary sacrifice.
  • Life assurance and pension contributions.

    • Application Process :

    Responses within 7 working days. Screening interview followed by a line manager interview for selected candidates.

    Note : Applicants need a valid work permit if not a passport holder of the UK. All applications via the 'Apply now' button.

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    Customer Manager • United Kingdom