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Customer Service Advisor

Customer Service Advisor

Staffline Group PLCTrafford Park, UK
5 days ago
Job type
  • Permanent
Job description

Customer Service Advisor

Posted on April 24th, 2025

Trafford Park

30, per annum

Type of Job : Permanent

Do you have a Transport / Logistics background? If so, we are looking for a positive, energetic Customer Service Advisor to join our client's already established team.

Apply today to work as a Customer Service Advisor in Trafford Park, Manchester.

The rate of pay is £30,000 per annum.

This is a full-time role working fixed shifts, and the hours of work are :

  • 8am to 5pm

Your Time at Work

As a Customer Service Advisor, your role will be to provide and promote a professional, customer-focused service to ensure the needs of their customers are being satisfied and a first-class service is being delivered and promoted.

Key responsibilities :

  • Collate records of discussions or correspondence and track customer complaint resolution to ensure all queries, including complex and escalated issues, are managed effectively and efficiently, and customers are kept updated.
  • Adhere to agreed customer service standards, service level agreements, policies, and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions, and offering assistance to increase efficiency and service levels.
  • Establish, develop, and maintain effective working relationships with all work colleagues to ensure a 'one team approach' to the delivery of company performance standards and business objectives.
  • Adhere to all HR, GDPR, and Health & Safety policies to ensure the Company is fully compliant.
  • Oversee booking of delivery times and follow up on timed deliveries, taking action where necessary to ensure customers are notified of any potential service failures.

    • Our Perfect Worker

    Our perfect worker will build and maintain effective working relationships both internally and externally. You will be able to deal effectively with customer queries.

    Applicants will have previous experience in transport, warehousing, customer service, and technical knowledge of CRM systems.

    Key Information and Benefits

  • Earn £30,000 per annum
  • Monday - Friday hours per week
  • Free car parking on site
  • Full training provided
  • Life assurance
  • Pension Exceptional fleet Opportunity for training
  • Cycle to work scheme
  • Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years' service)
  • Employee benefits and discounts across a range of top brands (including shopping, travel, motoring, and days out

    • Job Ref : 1KIN

    About Staffline

    Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales.