Senior Cisco Managed Services Engineer

We are looking for a Senior Cisco Managed Services Engineer to be part of our growing EMEA Cisco Practice.

You will be responsible for managing and maintaining client networks and security solutions, primarily focused on Cisco technologies. You will oversee the transition of new clients into live service operations, BAU change management, configuration management and recommending improvements to the client environment.

As a Managed Service Provider with clear growth ambitions, we’re looking for an initiative-taking, meticulous professional who thrives in a fast-paced, client-focused environment. You will bring strong support expertise in networking, data centre, and security, especially in Cisco solutions. Being a part of our 24x7 Managed Service Team, you will be delivering the highest levels of support to clients across various industries and sizes.

As a Senior member of the team, you will be expected to bring a wealth of knowledge and experience gained in a similar Cisco Managed Service or Engineering role.

So, if this is of interest we would be keen to hear from you!

As a Senior Cisco Managed Services Engineer your Responsibilities are :

• Monitor and maintain client systems to ensure peak performance, security, and stability.
• Execute planned and BAU changes, patching within the client environments, following best practices.
• Be part of the on-call team to provide round-the-clock assistance to our clients.
• Leverage ITIL principles and ServiceNow for troubleshooting and resolving incidents.
• Partner with internal teams and external vendors to resolve issues quickly and maintain service continuity.
• Develop and maintain comprehensive documentation for client environments and solutions.
• Conduct deep dives to resolve complex issues, providing long-term fixes.
• Contribute to refining and standardising Insight’s managed services solutions.
• As an experienced member of the team, you will provide guidance and knowledge transfer to junior team members.

Experience and Skills :

About Insight :

We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there’s a reason our average employee tenure is over 6 years.

We strive to display our three core values of Hunger, Heart, and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988, and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, enthusiastic about helping customers and the real people who sit behind them.

Application Details :

Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply.

We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this time, please presume that on this occasion, your application was not successful.

A full job description will be provided upon application.

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