Former Arrears & Moving On Officer

Job Description

Former Arrears and Moving On Officer

Enfield

3 months, potential temp to perm

35 hours per week

Join a team based in Enfield as a Former Arrears and Moving On Officer, providing crucial support to the Housing Gateway Limited (HGL) Income Recovery Team.

THE ROLE

As a Former Arrears and Moving On Officer, you will play a key role in managing former arrears accounts for Housing Gateway Limited while assisting tenants in accessing move-on programs within the private rented sector. You will be expected to deliver a high-quality, professional, and comprehensive collection and assessment service within the HGL Income Recovery Team.

• Manage former tenant arrears accounts to ensure effective debt recovery.
• Assist tenants with the transition to private rented sector housing through move-on programs.
• Deliver assessments and collection services in a professional and comprehensive manner.
• Follow standard operating procedures with minimal supervision.
• Provide support and advice to tenants on income recovery and housing options.
• Maintain accurate records and reports on all cases handled.
• Collaborate with the Income Recovery Team to achieve team goals.

THE CANDIDATE

The ideal candidate will have previous experience in a similar role, particularly within income recovery, housing, or debt management.

THE CONTRACT