Change Lead

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Change Lead

United Living GroupWarrington, United Kingdom

2 days ago

Job description

Job Description

We're setting out on an exciting journey here in the Shared Service Centre at United Living and we need a Change Lead to help us achieve our ambitious goals. Passionate about change? Obsessed with process improvement? Love working with people? Looking for a new challenge in a fast pace environment? Sound good? We'd love to hear from you.

What will you be doing?

We’ll be expecting you to drive and deliver business process improvement, continuous improvement and change management activities in our Shared Service Centre, working collaboratively with colleagues to deliver successful and sustainable change. Here are the key responsibilities of the role;

Leading the delivery of business change initiatives, assessing and understanding the impact of changes to enable successful delivery
Ensuring change lands in a controlled manner and benefits are tracked and sustained
Planning, creating and delivering high quality communication
Supporting the development, management and delivery of our continuous improvement programme
Creating, organising and delivering high quality training
Planning, facilitating and delivering the mapping of business processes
Facilitating and delivering reviews of process design, control and performance
Shaping and delivering process designs that reduce waste and improve performance
Using data to analyse business problems and creative thinking to solve them

Qualifications

What we need?

Passionate about change with a proactive mindset. Always looking for improvements and identifying ideas and solutions

An enquiring mind with a desire to learn and grow

Self-starter with ability to work independently

The personality and confidence to work collaboratively with colleagues to ensure changes land successfully

Worked in a change role ideally within a Shared Service Centre or similar, preferably with 2 years or more experience.

Relevant qualifications in Lean, Six Sigma (Green Belt) and Change Management (APMG – Change Management and Prosci ADKAR) an advantage

Strong organisational and project management skills with the ability to work across multiple projects

Experience of managing, facilitating and implementing change

Experience in preparing and delivering training

Experience of facilitating and delivering process improvement using Lean, Six Sigma

Experience of facilitating and delivering the mapping of business processes

Excellent communication and stakeholder management skills

Excellent written, presentation and facilitation skills

Experience of delivering benefits management

Good knowledge of MS Excel, PowerPoint

Additional Information

The Change Lead is a permanent full time role based in our Shared Service Centre at United Living, Lingley Mere, Warrington. There is the option of hybrid working with 1 day per week working from home.