Job summary

We are seeking to recruit three motivated, committed and enthusiastic full time GP Receptionists to join our dynamic team at The Westbourne Green Surgery and The Connaught Square Practice.

The GP Receptionist is responsible for welcoming, assisting and directing patients inaccessing the appropriate service or healthcare professional in a courteous,efficient and effective way. He / she willalso provide general assistance to the Practice team and is expected to projecta positive and friendly image to patients and other visitors at all times. Our mostimportant requirement is for a team member who can bring out the best from ourteam with a positive approach to change and development in a challengingenvironment. In particular, they will have opportunities to support thepractice clinical team in areas of performance, clinical governance, dataquality, information analysis and reportingand maximisethe practices use of technology to provide an efficient cost-effective levelof service.

Main duties of the job

We are looking for three individuals to join our Front of House team full time with proven customer service experience, who can provide a warm and welcoming service to our patients, who works well under pressure and can adapt quickly in a new team.

This role does not come without its challenges but support is always at hand and you will be provided with 6 months worth of training when you first join the team.

If you feel that this role is right for you and you wish to join our team, please apply.

About us

We are a busy friendly practice based in Central London who place patient care and evidence based medicine at the forefront of our clinical practice. We operate over two sites with a patient population size of over 15,000.

Job description

Job responsibilities

As a GP Receptionist you will provide a professional and patient focused service toour GPs and all patients attending our practice.

Dutiesand Responsibilities :

• Dealing with patient queries
• Booking, cancelling and amending appointments on SystmOne
• Monitoring the flow of patients into the waiting room, ensuring the appointment system accurately reflects the arrival of patients
• Using judgement and communication skills to ensure that patients with no prior appointment but needing urgent consultation are seen in a logical and non-disruptive manner
• Explaining Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensuring procedures are completed
• Answering the telephone promptly and conveying messages in a timely manner
• Maintaining a log of telephone messages
• Sorting the mail and posting letters
• Recording admin-related events in SystmOne
• Scanning patient correspondence and other papers into the patient record in SystmOne
• Charging patients the appropriate amount for private work, providing a receipt to the patient and recording the charge on their record
• Recording incoming medical forms and requests for To Whom It May Concern letters in the form-tracking book
• Accepting requests for repeat prescriptions, checking the inbox and prescription box for repeat prescription requests, and processing them in a timely manner
• Monitoring repeat prescription requests to ensure that patients attend the surgery for medication reviews and other health checks
• Alerting the Practice Manager or Senior Partner to any complaints or potentially problems
• Monitoring GP-Links for registration-related data queries.
• Opening up the Practice in the morning and closing it in the evening according to agreed procedures
• Meeting targets that are set by the Practice Manager
• Other ad hoc tasks as required

Person Specification

Experience

Essential

Desirable