Contact Centre Team Leader

Travel Team Leader required for a well established travel company based in South West London. You will be responsible for leading a team of travel consultants both in sales and customer service. This role is mainly office-based with a salary of up to £38,000.

Travel Team Leader responsibilities :

• Lead, coach and develop team members with on-boarding, training and shadowing
• Conduct 1-2-1 meetings, training, team briefings and performance assessments
• Ensure all policies and procedures are adhered to
• Be a first line escalation point for customers with queries and complaints etc..

Travel Team Leader skills required :

Additional information :

Don't keep a good thing to yourself

We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates.