Desktop Support

We are looking to recruit a highly service focused Desktop Support Engineer for the resolution of customer PC related Incidents, requests or changes as per the established Service Level Agreements Key requirements : Troubleshoot and resolve PC incidents Perform IMAC Hardware and software maintenance and support Coordinate with Break or Fix vendor for hardware repair Have a good understanding of the IT Processes and Procedures Assist and work closely with SSO on IT security issue and virus eradication effort Key skills : Experience on an IT Service Desk a plus Knowledge and experience in the use of Ticketing systems preferred Experience working within an IT customer service focused environment Minimum 2 years on-site support experience supporting multiple operating systems In depth knowledge of Microsoft PC applications In-depth knowledge of PC hardware and software support Ability to troubleshoot and resolve PC hardware and software incidents