IT Technical Business Analyst

A global legal services provider is looking to hire an IT technical business analyst on a contract basis. The main purpose of this role is to work with business users in identifying requirements and analysing problems, with a view to designing and configuring legal processes and workflows.

Main Responsibilities :

• Designing and implementing enhanced features and widgets and ensuring the deliverable meets exacting quality standards.
• Configuring business processes in the Case Management System inclusive of phase plans, data and workflows.
• Ensuring system enhancements and updates are tested and remain compatible with existing processes and systems.
• Performing system analysis on software programs and applications.
• Supporting the embedding of new systems and processes.
• Working through the implementation lifecycle from initial requirements to testing and training.
• Gathering high quality technical requirements that will improve the new IT services and identifying opportunities for new solutions.
• Creating and managing the pipeline of investment requests by adhering to the governance framework for the services.
• Supporting the document technicians with templates, data capture and workflow design.
• Improving the end user experience, getting to the root cause of a problem.

Required skills and experience :

To be considered for this role, you need to be focused on customer engagement and end user experience and have the ability to build and develop excellent relationships with customers and service providers.

This is an exciting role that offers a competitive salary and plenty of opportunity to progress.