VodafoneThree - Service Desk Advisor

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be a part of our Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.

What you’ll do

• Answer calls in a professional manner and in a timely fashion, logging details of the customer incident – ensuring that accurate and complete information is obtained.
• Drawing on your proven customer services experience, identifying the need of your business customers who come from a variety of sectors including retail, banking and public service to name a few.
• Use refined communication and interpersonal skills to manage their customers expectations
• Resolving incidents wherever possible or to assign them to various incident resolving teams
• Conveying complex updates in simple terms - these customers are switched-on incident managers who know what they want and expect you to take ownership of their needs.
• Own and drive incident resolution with various 3rd parties or internal resolving teams, invoking the escalation process where required.
• Ensuring customer incidents that occur across Vodafone fixed line products or involve multiple 2nd line groups are coordinated so that the customer receives a consolidated response from Vodafone.

Who you are