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Technical Support Engineer

IntaPeopleBridgend, Wales, GB

30+ days ago

Salary

£45,000.00 yearly

Job type

Permanent

Job description

Join a team shaping the future of technology, within a forward-thinking company dedicated to championing emerging technologies.

You’ll thrive and grow within your role as either a 2

or 3

line technical support engineer(our client are hiring for multiple positions at both levels) - resolving escalated queries efficiently, maintain top-tier customer service, manage customer documentation meticulously, and adhere to service management principles.

Technologies you’ll work with include : HPE server / SAN infrastructures, Hyper-V and VMware, Windows Server / Desktop OS and Microsoft products, Sophos and networking products, Managed backup solutions, Hosted VOIP solutions, and LAN / WAN technologies.

Experiences we are most interested in :

Strong experience of 2

tier IT helpdesk experience, experience within MSPs

Recognised Industry certifications are desirable (CompTIA A+, MS certifications, Network+, CCNA)

Experience with : Active Directory, Group Policy, Windows OS, DNS, DHCP

Proven ability to handle major incidents and lead root cause investigations

Exceptional communication skills and a driven personality

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This is a full-time role with a hybrid working arrangement (2-3 days a week in Cardiff), and this role does not offer sponsorship.

Please ‘Apply Now’ to be considered or contact Rachael for a confidential chat :

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Technical Support Engineer • Bridgend, Wales, GB