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Customer Service & Sales Support
PertempsBurton upon Trent, Staffordshire30+ days ago
Salary
£25,000.00–£28,000.00 yearly
Job descriptionMeticulous and detail orientated. Good understanding of IT systems, Excellent user skills. Empathetic, patient, and clear communication skills. Accountable and takes responsibility. Customer service experience from the MD industry. English proficiency. Strong customer service focused mentality. Excellent communication skills.
Customer Service & Sales Support
Monday to Friday
9am-5pm
25k-£28k per annum
Pertemps are recruiting for a customer service & sales support for a global manufacturer established in 1972.
Are you detail-orientated and empathetic?
Responsibilities :
- Reply to various customers’ requests through emails or by phone.
- Order processing, sending PO confirmation, delivery lead time, communication, and proposal of alternative items in case of BO, follow up order deliveries.
- Daily invoices control conformity of prices, properly sent to customers.
- Issue customer credits.
- Overdue follow up : issue and send account statements, payment follow-up.
- ERP system maintenance.
- Quality complaints follow up.
- Monitor product recall.
- Archiving of customer service documentation for audits purposes.
- Tenders support in collaboration with the tender & pricing manager – provide documents, preparation of samples and organisation of shipment.
Skills and qualifications :
If you’re an experienced customer service advisor with great communication skills and knowledge in the manufacturing industry, then apply now!!