IT Support Technician

Job Description

Excellent opportunity for an experienced IT Support Technician looking to join a busy and growing team based in Redhill, Surrey. My client is a long-established IT support company providing a wealth of IT knowledge, hands on IT support, products, solutions and high quality service to meet business needs.

The successful candidate will provide 1st and 2nd Line Support to a variety of clients in and along Surrey. Joining this company will allow you to learn new technologies in a relaxed but professional environment. You will be involved in all aspects of support and where you can make a tangible contribution to the business by delivering high levels of service to a mix of internal and external clients.

Position Overview – IT Support Technician

• Handling client IT queries via telephone and email remotely
• Update clients on the progress of their query when first-contact resolution is not possible
• Manage client projects such as data and email migration
• Resolve software issues
• Desktop and laptop fixes
• Troubleshooting Windows 10 & 11, Mac OS
• Managing Active Directory and group policy
• Travelling to client sites when required

Position Requirements – IT Support Technician

Position Remuneration – IT Support Technician