Associate Product Specialist

Responsibilities

• Answering Product Inquiries. Respond to questions posed through RPD (Request for Product Development) and quickly provide relevant information to stakeholders regarding the products you manage.
• Troubleshooting Resolution. Coordinate efforts to address and resolve technical problems within the products.
• Write clear and concise specs to keep support materials updated for product launches as directed by the team.
• Act as the liaison between development teams, leading meetings, facilitating discussions, and assisting with debugging.
• Product Communication. Keep stakeholders constantly informed about product developments, goals, and progress to ensure alignment across teams.
• Develop test scenarios that align with end-user requirements, ensuring coverage beyond just implementation areas. Focus on full end-to-end testing for product features.
• Facilitate functional and regression User Acceptance Testing (UAT) of applications. Stay up-to-date with tools and practices driving testing towards Continuous Delivery, incorporating automation to reduce manual testing.
• Organize test coverage walkthroughs with Engineering on new, modified, or obsolete test plans. Promote the migration from traditional test plans to user stories and use cases.
• Identify gaps in test coverage and proactively create new test cases to ensure comprehensive testing across all product functionalities.
• Develop a deep understanding of assigned products, including system architecture, client workflows, historical failures, and known deficiencies.

Required Skills :