One Stop - Customer Service Assistant

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure all work is done safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Following security procedures and wearing safety equipment where available to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, explaining actions to customers.
• Keeping the store clean, tidy, and organized, ensuring aisles are clear.
• Possibly managing the shift in the absence of the Shift Leader or Store Manager.
• Following all training to ensure safety and legality.
• If applicable, managing the daily operations of the Post Office, including passing background checks for criminal and financial history. Failure in these checks will result in withdrawal of the job offer.

Flexible Working

We welcome discussions about flexible working to support your life circumstances, whether you're starting your career, caring for loved ones, nearing retirement, or other life changes.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain with more than 10,500 colleagues. Our stores are open seven days a week, offering a range of food, essentials, and services including Post Office, cash machines, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centers and serve local communities throughout England and Wales.

We are committed to inclusivity and accessibility in our recruitment process, holding a Disability Leader Level 3 accreditation. For support details, please click here.

Please Note

We only consider applicants who are above the school leaver’s age. For your country’s specific age, click here.

Benefits include :

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