Onboarding Coordinator

Your Role

Our client's Onboarding Team support the delivery of all onboarding activities across the business from Early Careers to Executive hiring. The team is divided into three core areas : Offer Management, Onboarding Coordination and Kit Coordination.

Reporting to the Operations Manager, you will be a key member in onboarding coordination, working in a busy team ensuring that the candidate's journey and onboarding process runs smoothly and efficiently. Meeting SLA's and expectations are key. The Onboarding team are an internal service and we must maintain a positive end to end candidate experience along with providing the same experience to the business.

Please be aware this is a Hybrid role, you will be required to come into the office to attend team meetings, training sessions and any other business-related activities.

Key Responsibilities

• Regular communication via the phone and email with candidates and hiring managers at key touch points through the onboarding process, establishing and maintaining good relationships with them
• Working with the joiner and internal stakeholders to coordinate critical activities for the joiner's onboarding; ensuring that they have the right to work in the UK and have completed the required background vetting for their role
• Liaise with internal stakeholders to ensure that everything is in place for the joiner's first day, including kit and logins
• Ensure all joiner documentation is compliant and saved correctly, in line with GDPR
• Updating, maintaining, and reporting through the CRM
• Own and manage reporting to your assigned business areas
• Run weekly meetings to provide insightful updates to your assigned business areas
• Ensure a full end to end positive candidate experience is met
• Ownership of any issues as they arise and escalate as appropriate
• Maintaining knowledge about all onboarding processes
• Support the team with ad-hoc projects

Essential Skills & Experience

Desirable :

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