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Customer Success Manager German

Customer Success Manager German

Allen Recruitment Consulting22 Bishopsgate, Level 55, Greater London, United Kingdom
30+ days ago
Salary
£40,000.00–£45,000.00 yearly
Job type
  • Temporary
Job description
  • Location : 22 Bishopsgate, Level 55, Greater London, United Kingdom
  • Type : Temporary
  • Job #25204
  • Are you looking for a new challenge in the dynamic world of cybersecurity? Our client, a renowned global cybersecurity company, is seeking a passionate and mission-driven Customer Success Manager (German) to join their team.

    This is your chance to make a significant impact by guiding customers through their journey with cutting-edge Network Security products, leveraging your expertise in Cloud platforms to ensure their environments remain secure and resilient.

    Location : London, City Centre

    Mode : Hybrid – Temporary contract for 12 months

    Start date : ASAP

    RESPONSIBILITIES

    • Lead the client’s product onboarding experience, adoption, and expansion across a range of relationships.
    • Act as the customers’ trusted guide through their entire post-sales journey, influencing the product roadmap and improvements based on their needs.
    • Develop strong partnerships and become a trusted advisor to customer stakeholders, channel partners, and executive sponsors to drive product adoption.
    • Advise customers on platform adoption and best practices deployment using various tools.
    • Coach customers on establishing and implementing their Network Security change management, governance, and center of excellence programs.
    • Identify and escalate risks and issues to the customer and Support team to ensure client success.
    • Monitor customer satisfaction, renewal rates, product upsell / cross-sell opportunities, and other key performance metrics to build strategic plans addressing negative trends.
    • Proactively engage Customer Support and Engineering to monitor and resolve complex technical issues.
    • Deliver Executive Business Reviews (Quarterly Services Review) with the support and involvement of the Account Team.
    • SKILLS REQUIRED

    • Fluent German
    • Experience in account management, customer success, consulting, or similar roles related to driving customer success and adoption.
    • Background in technical support and / or professional services within the high-tech industry.
    • Experience with SaaS solutions or enterprise software companies.
    • Strong consulting and project management skills.
    • Ability to identify key customer stakeholders and build relationships independently.
    • Experience working with Cloud platforms (Amazon Web Services, Google Cloud Platform, Azure) or in cybersecurity.
    • Join a team that values your expertise and is committed to fostering a collaborative and innovative environment.

      If you’re ready to take on a role where you can truly make a difference and work with top-tier clients in cybersecurity, apply now!

      Job Reference : BBBH 24581