Job summary

We are seeking a receptionist to join our practice of 9400+ patients.

hours per week and must be available for afternoon shifts. This is a part remote working role.

Receptionist work is between the hours of 07 : 45 to 18 : 30 Monday to Friday. The successful candidate will need to be hard-working, flexible and enthusiastic. We are looking for a capable individual who is able to multi-task and work well under pressure.

Please note interviews will be held via Microsoft Teams

You must have your covid vaccines to join as a member of the practice.

Main duties of the job

You will need excellent communication, administrative and IT skills and enjoy working with the general public. Previous experience in a similar position is preferable together with flexibility to cover additional hours are essential.

INTERVIEWS WILL BE HELD VIA TEAMS WEEK COMMENCING 30th SEPTEMBER 2024

About us

We are a well-established training practice in a purpose built (newly refurbished) premises, located on the Haringey Green lanes.

The practice's aim is to provide our patients with an excellent standard of patient-centered care, with clinicians and patients jointly involved in all aspects of planning and delivering care to meet patients' health and well-being needs.

You will work with colleagues including a team of GPs, practice Nurse & Healthcare Assistant, administrative staff and a wide variety of other health professionals.

The practice is working in a hybrid model which allows the flexibility of working from home.

There is free parking available on site.

You must have your covid vaccines to join as a member of the practice.

Job description

Job responsibilities

OUTLINE OF DUTIES & RESPONSIBILITES

To greet patients in a friendly and courteous manner at all times

To answer telephone calls in a polite and professional manner

To make appointments for the doctors surgeries and nurses clinics using the Practice clinical information system

Answering patient queries regarding various Practice policies and initiatives

Advise patient when completing new patient registration forms, explaining the surgery policies

To listen to patient complaints, making sure that they are addressed and dealt with appropriately

To retrieve patients medical records for various clinics and surgeries and file back patient medical records in the correct order

Fax correspondence as requested and record

To scan all hospital correspondence accurately using the Docman System

Process repeat prescriptions as per the Practice policy

Ensure all forms are passed to the appropriate destination and completed and checked by you when required

Receiving and recording requests for home visits in line with expected standards

Receiving, recording and booking requests for transport

Direct accurate patient information to the appropriate clinician using EMIS Web

To cover duties for other members of staff, this may arise in the case of absence, sickness and holidays

Chaperone GP if required, following training

Shared responsibility for reception, waiting rooms and consulting rooms upkeep and tidiness including leaflets and posters

To ensure that strict confidentiality protocols are adhered to

Attend and contribute to staff meetings

To comply with Health & Safety Procedures and report any areas of concern to the Practice Business Manager

Opening and closing of premises when required

To undertake any other duties as may be determined from time to time to ensure the efficient running of the Practice.

Add registrations to the system as per policy

Promote, encourage and activate patient on-line access

Ensure relevant / appropriate contacts with patients are documented in notes

Ensure email, tasks, Docman and EMIS email are checked daily.

Open and process post according to agreed practice policy

Frank and post out-going mail as per policy

Equality and diversity :

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include :

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal / professional development :

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include :

Quality :

The post-holder will strive to maintain quality within the practice, and will :

Communication :

The post-holder should recognise the importance of effective communication within the team and will strive to :

Contribution to the implementation of services :

The post-holder will :

Person Specification

Personal Qualities

Essential

Desirable