Customer Service Manager - Marine

Dometic Blandford Forum, England, United Kingdom

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Dometic Blandford Forum, England, United Kingdom

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About The Position

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. We are on a journey of continuous growth.

We are looking to recruit a Customer Service Manager for our Marine Global Segment in the UK. The role involves leading a team to provide excellent support to end consumers, dealers, distributors, and OEMs, handling warranty, technical, and product issues. You will act as the escalation point for post-sales technical problems, providing support and root cause analysis.

Main Responsibilities

• Ensure customer service and warranty processes support our customers effectively.
• Manage the returns system, ensuring timely turnaround and proper documentation.
• Provide technical advice, training, and product guidelines to distributors.
• Interact with customers via phone and email.
• Manage and develop staff, ensuring proper training and certifications.
• Ensure products are market-ready and supportable.
• Handle customer complaints promptly.
• Collaborate with sales and engineering teams on warranty claims and product issues.
• Support dealers and service partners with technical advice and issue resolution.
• Act as the point of contact for technical issues from product failures and customer claims.
• Provide training and updates to customers on products.
• Perform other tasks as required, supporting overall company goals.
• Maintain health and safety standards in the workplace.

Qualifications And Experience

Success Factors

Success in this role requires alignment with Dometic's core values : Together We Build our Future, We Embrace Change, We Play to Win, and We Walk the Talk . The ideal candidate will have strong organizational, communication, problem-solving, and negotiation skills, with the ability to handle a varied workload and work collaboratively.

We encourage applications promptly as we will review and interview on an ongoing basis.

Dometic is committed to diversity and inclusion, respecting individual differences, and providing equal opportunities regardless of race, gender, age, or other protected characteristics.

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